Asiana Airlines is a South Korean airline that offers flights to destinations all over the world. With a reputation for great customer service and comfortable flights, Asiana Airlines is a popular choice for many travelers. However, sometimes plans change and flights need to be cancelled or changed. To help you understand Asiana Airlines cancellation and refund policy, we've put together this comprehensive guide.
Cancellation Policy
If you need to cancel your flight, Asiana Airlines has a flexible policy that allows you to do so without penalty. However, the amount of refund you receive will depend on the type of fare you purchased.
For Flex and Business fares, you can cancel your flight and receive a refund, but you will be charged a cancellation fee. The amount of the fee depends on the fare type and the route but it is typically around $100.
For Economy fares, you can cancel your flight and receive a refund, but you will be charged a cancellation fee. The amount of the fee depends on the fare type and the route but it is typically around $50.
It's important to note that you must cancel your flight before the departure time to be eligible for a refund. If you miss your flight and do not cancel it beforehand, you will not be eligible for a refund.
Refund Policy
If you are eligible for a refund, Asiana Airlines will process it as quickly as possible. Refunds are typically issued to the original form of payment within 7-10 business days.
If you paid for your flight with a credit card, the refund will be issued to the same credit card. If you paid for your flight with cash or a debit card, the refund will be issued to your bank account.
If you are not satisfied with the refund you received, you can contact Asiana Airlines' customer service department for assistance. They will review your case and do their best to resolve the issue to your satisfaction.
Flight Change Policy
If you need to change your flight, Asiana Airlines has a flexible policy that allows you to do so without penalty. However, the amount of change fee you will be charged will depend on the type of fare you purchased.
For Flex and Business fares, you can change your flight for a fee of $75.
For Economy fares, you can change your flight for a fee of $50.
It's important to note that you must change your flight before the departure time to be eligible for a fee waiver. If you miss your flight and do not change it beforehand, you will be charged the full change fee.
In addition to the change fee, you may also be required to pay any difference in fare between your original flight and your new flight.
It's also worth noting that if you are traveling with a child and you need to change the flight, you will need to pay the change fee for each child's ticket as well.
Asiana Airlines' policy allows you to change your flight as many times as you need to, but each time you change your flight, you will be charged the change fee.
Final Thoughts
Asiana Airlines cancellation and refund policy is designed to be flexible and accommodating for its customers. However, it's important to remember that the amount of refund or change fee you will receive will depend on the type of fare you purchased. If you have any questions or concerns about Asiana Airlines' cancellation and refund policy, you can contact the customer service department for assistance. They will be happy to help you understand the policy and resolve any issues you may have.
